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Photo of Rochester The City of Rochester, New Hampshire
Rochester City Seal
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Public Works Department
Contact TypeContact Information
Contact:
Director
City Engineer
Construction Engineer
Construction Engineer
Address:
45 Old Dover Road
Rochester, NH 03867
Phone:
603-332-4096
Fax:
603-335-4352
Hours:
7:00 AM to 4:00 PM, M-F
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FREQUENTLY ASKED QUESTIONS
GENERAL

Where is the Public Works Department located?
Public Works Office: 45 Old Dover Road (Click here for map)
Water Treatment Plant: 64 Strafford Road (Route 202A) (Click here for map)
Wastewater Treatment Plant: 175 Pickering Road (Click here for map)

Where can I find out about trash, recycling, hazardous waste pick up and disposal?

How do I request repair of a street light that is not working?
Notify PSNH of the street light's location.  PSNH contact information can be found here.

Do I need a permit to excavate in the City right-of-way?
Yes, you need to complete and file an excavation permit application with the Public Works Department prior to undertaking any excavation in the city right-of-way.  An application form can be obtained from the Public Works Department.  A completed form and a $100.00 permit fee shall be forwarded to:
City Engineer
City of Rochester, DPW
45 Old Dover Road
Rochester, NH 03867

All persons authorized to excavate in the City right of way shall abide by the Procedures and Specifications for Excavations on City Streets or Rights-Of-Way.

When are excavation permits granted for work in the right-of-way?
Generally, the paved areas of the right-of-way are closed to excavations after December 1 and are not opened by the Director of Public Works until April 1.  The opening dates may be adjusted up to three weeks on either side of April 1, each year at the discretion of the Director.  Factors contributing to the adjusting opening date for excavation include the severity of the winter, depth of frost, amount of snowfall and/or rainfall, and temperature variations that have occurred during "mud season".

The Director of Public Works may grant permission for emergency excavations in the right-of-way during the period of excavation closure.  The owner or contractor will be expected to post a bond covering the cost of complete restoration and any interim repairs to the street or right-of-way in the winter.  The contractor will be expected to return to the site to rehabilitate the excavated area as soon as possible after the opening of excavation period the following spring.  Only after the excavation is rehabilitated to the satisfaction of the Director will the performance bond be released.

Where do I get Driveway and Excavation permits?
At the Public Works office at 45 Old Dover Road.  (Click here for map)

How do I construct or widen the driveway entrance to my property?
First submit a driveway permit application to the City Engineer at the Public Works office at 45 Old Dover Road.  The City Engineer will review the application to make sure it complies with all applicable requirements and that there is adequate sight distance.  For particularly long driveways, driveways that access more than one parcel of property, or driveways that must be constructed over rough terrain or wetlands, the City Engineer may require that you hire an engineer to design the driveway and the access to the city street. This includes the submission of an engineered plan and profile of the driveway and proof of a wetlands permit from NH Department of Environmental Services.

What is the current hourly fee for Public Works employees to inspect projects approved by the Rochester Planning Board?
$75/hour

What is the process for getting a new roadway accepted by the City of Rochester as a public street and what retainage is required?
Click here for a link to the Street Acceptance Procedure process.







FREQUENTLY ASKED QUESTIONS
WATER AND SEWER SYSTEM

If you pay your property taxes, your water bill or your sewer bill by mail, please note there was a change effective May 19, 2005.  As part of our on-going effort to increase efficiency, all payments by mail should be sent to the following address:

                CITY OF ROCHESTER, TAX COLLECTOR
                PO Box 981096
                Boston, MA 02298-1096

Your bills include an envelope with the new address, so don't be concerned when it looks like your Rochester payment is going to Boston.

For those of you who pay your property taxes, your water bill or your sewer bill in person this change will not affect you.  Also, if your mortgage company pays your taxes for you, this change will not affect you at all.

If you have any questions, please feel free to contact the Tax Collector's office at 332-1136.





What are the water and sewer rates?
Water rate is $4.67 per 100 cubic feet of water.
Sewer rate is $6.24 per 100 cubic feet of water used.

What are the elderly exemption water and sewer rates?
Water rate is $2.02 per 100 cubic feet of water.
Sewer rate is $4.15 per 100 cubic feet of water used.

How many gallons are there is a 100 cubic feet?
There are 748 gallons in 100 cubic feet.

How often will I receive a water/sewer bill?
The City bills for water/sewer quarterly so you will receive a bill 4 times a year.

Does the City have any adjustment for filling a pool?
Yes, but only if you have city sewer.  You will be billed for the water you use at the regular rate, but since the water is not going into the sewer system we will not charge you for that.  Customers desiring an abatement of sewer charges for filling their pools must call the Business Office (332-3110) for instructions PRIOR to filling the pool. You will need to make a note of the reading on your water meter before you start to fill the pool and an ending reading when you are done filling the pool.  If you have followed our instructions you will see the adjustment for the sewer portion on your next quarterly billing.

Do the Water and Sewer Divisions have any elderly exemptions?
Yes, if you qualify for the elderly exemption on your taxes you automatically get it on your water and sewer bill.

What is an average water/sewer bill?
There really isn't any average water bill.  It all depends on how much you use.

How can I conserve water?
Three common ways to reduce your water usage are to replace toilets with the 1.5 gallon flush models, install energy saving shower heads, and repair leaky fixtures.  Click here for tips.

What is a Sewer Deduction Meter and who should get one?
A Sewer Deduction Meter measures the water used outside your home that does not go into the sewer system. The cost is approximately $300.00, so if you use a lot of water for your lawn or garden, or washing your car or house, or top off your pool frequently, you may want to consider this option.

How do I check for leaks?
First, make sure no one is using any water. Then look on the top of your water meter and you will see a red or black dial.  This dial is the flow indicator and should be still.  If the dial is moving, there is a leak somewhere in the home.  Leaks are the responsibility of the property owner, so you should find the leak and get it fixed as quickly as possible.  Even a small leak can be very costly!

Does the City of Rochester add fluoride to the water and how much?
Yes, the dosage of 1.0ppm(part per million) or 1.0mg./l (milligram per liter of water).

Where does the City of Rochester get its water?
Rochester's Water is drawn from the Berry River Watershed.  The watershed is located in the communities of Rochester, Barrington, Strafford and Farmington.  The major reservoirs are Rochester Reservoir, Round Pond, and Tufts Pond.  The three reservoirs are connected by the Berry River and a 24-inch transmission pipe that connects the Berry River to Round Pond and to the Rochester Reservoir.  All of these water bodies are protected by state regulation that prohibits any recreational activity on the waters including swimming, boating, or fishing.  Click here for the text of the regulation.  The City of Rochester actively enforces all prohibitions concerning these water sources.

I understand that a contractor must be licensed to perform work on Rochester's water or sewer system, or to install services that will connect to Rochester's water or sewer system.   How do I obtain a license?
Contractors who wish to be licensed shall apply to the Public Works Director annually for a license.  Applications can be obtained from the Public Works Department.  Please submit application, along with: the appropriate license fee ($100.00 for water and $100.00 for sewer each year) and a current certificate of insurance to:
City Engineer
City of Rochester, DPW
45 Old Dover Road
Rochester, NH 03867

Contractors who have not been issued a license during any of the past three years shall also include the name of at least three references.  The references should be utility or infrastructure owners (e.g. government officials from other towns where the contractor has worked, property owners, etc., not other contractors or subcontractors).  The Public Works Department will check references prior to issuing a license.  All licenses expire on December 31 of the year it is issued.  Renewal applications will be forwarded to contractors with current licenses in December of each year.

How do I tie into the water system?
The first step is to complete an application for a water service connection/extension, which is obtained from the Public Works Department.  Please be sure to include a sketch of the location and size of the service requested with the application.  Please submit the application to:
Office Manager
City of Rochester, DPW
45 Old Dover Road
Rochester, NH 03867

The owner must pay for the cost of connecting to the water supply system. It is the customer's responsibility to hire a City of Rochester-licensed water contractor to install the service connection.  The Department of Public Works must approve all materials, inspect the installation, provide and install the meter and its remote sensor and associated wiring.

How much does it cost to tie into the water system?
The owner must pay for the cost of connecting to the water supply system. It is the customer's responsibility to hire a City of Rochester-licensed water contractor to install the service connection.  The Department of Public Works must approve all materials, inspect the installation, provide and install the meter and its remote sensor and associated wiring.  There is a $50 fee for inspections to be submitted with the application for a water service connection/extension.

Where does the Wastewater Treatment Plant discharge?
The Treatment Plant discharges into the Cocheco River.

RV dumping hours:
Normal hours: 7 AM to 2:30 PM      
Summer hours (June, July and August): 6 AM to 1:30 PM, Monday through Friday (excluding holidays and weekends).  


How do I tie into the sewer system?
The first step is to complete an application for a sewer service connection/extension, which is obtained from the Public Works office at 45 Old Dover Road.  Be sure to include a sketch of the location, with elevations tied into the state of New Hampshire vertical datum, where the sewer connection piping will be exiting the building foundation.  This information shall be mailed to:
Office Manager
City of Rochester, DPW
45 Old Dover Road
Rochester, NH 03867

The property owner must pay for the cost of connecting to the sewerage system.   It is the customer's responsibility to hire a City of Rochester-licensed sewer contractor to install the service connection.  If wastewater must be pumped from the building to the sewer (rather than flow by gravity), the customer may be directed by the Department of Public Works to hire an engineer to prepare and submit plans for a sewer collection and pumping system, prior to permitting the connection.  Such plans shall include elevations and pump specifications.  When a sewer connection is made, the Department of Public Works must approve all materials and inspect the installation, prior to backfilling the trench.

How much does it cost to tie into the sewer system?
The owner must pay for the cost of connecting to the sewer system. It is the customer's responsibility to hire a City of Rochester-licensed sewer contractor to install the service connection.  The Department of Public Works must approve all materials, and inspect the intsall.  There is a $50 fee for inspections to be submitted with the application for a water service connection/extension.

New or expanding customers (other than a single family home) including multi-family dwellings, new subdivisions, commercial, industrial or business structures will be required to pay a $2.00 per gallon per day reserve capacity assessment fee.  The basis for determining the quantity of the discharge will be daily flow volumes as defined in NH Department of Environmental Services Sewage Disposal System Design Rules.

New or expanding customers may also require a State of New Hampshire Sewer Connection Permit from the NH Department of Environmental Services.  It is the customer's responsibility to prepare the Sewer Connection Application for City review.



City of Rochester  31 Wakefield Street, Rochester, NH 03867     PH: (603) 335-7500
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